Cancellation Policy
❌ Cancellation Policy
📅 Effective Date: June 21, 2025
🌐 Website:
📍 Address: 9 Gaighata Road, 9a, Gaighata, West Bengal – 743249
📞 Phone: 9609359380
📧 Email: solutionmarketss@gmail.com
At FortuneFrenzy.shop, we understand that plans change. That's why we offer a simple and clear cancellation policy.
🕒 Cancellation Window
You can cancel your order within 24 hours of placing it.
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✅ Cancellation is allowed only before the order has been processed or shipped.
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❌ After 24 hours, or once the order is in transit, cancellation is not possible.
📲 How to Cancel Your Order
To request a cancellation, please contact our support team through either of the following methods:
📧 Email: solutionmarketss@gmail.com
📞 Phone: +91 9609359380
When contacting us, please provide the following details:
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Your Full Name
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Order Number
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Reason for Cancellation
💸 Refund After Cancellation
If your order is cancelled within the 24-hour window:
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💰 Full refund will be processed to your original payment method.
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🕐 Refunds may take 3–5 business days to reflect, depending on your bank.
⚠️ Important Notes
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Orders placed with Cash on Delivery (COD) (if available in future) cannot be cancelled once confirmed.
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Orders that have already been packed, shipped, or marked as dispatched cannot be cancelled.
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Any cancellation requests after the 24-hour window will be treated as Return Requests and must follow our Return Policy.
🛍️ Exceptions
Cancellation is not applicable on:
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Personalized or made-to-order products
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Clearance sale or discounted items
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Certain hygiene-sensitive products (e.g., opened skin care, hair oil)
🙌 Our Promise
We aim to make your shopping experience easy and flexible. That’s why we’ve put this 24-hour cancellation window in place — to ensure you’re satisfied with your choices before your items ship.
Still have questions?
📩 Email: solutionmarketss@gmail.com
📞 Call: 9609359380 (Mon–Sat, 9:00 AM – 6:00 PM)